Policies

Maximum Occupancy

Capella Suite: 2
Lagoon Loft: 3
Catalina Suite: 4
Makambo Loft: 4
Lidgbird Pavilion: 3

Check-in / Check-out Times

Check-in time is from 2 p.m. Check-out time is 10:30 a.m. Where possible, flexibility with early check-in and late check-out will be provided, however, these are unable to be guaranteed. The facilities of the main lodge are available for enjoyment whilst at the property.

Rates and Inclusions

Rates quoted are per suite, per night for a maximum of two guests, in Australian Dollars (AUD) and inclusive of 10% goods and services tax (GST). A stay at the lodge includes gourmet breakfast, selected non-alcoholic beverages, sunset drinks and canapés, dinner with daily inspired menu, open bar^ including premium wines and spirits from 6 p.m. daily, selected in-suite bar*, complimentary adult mountain bikes, use of lodge facilities, and island airport transfers. ^Cellarmasters list additional *Excludes spirits

Seasonal Closure

To ensure our exacting standards are maintained, Capella Lodge will close for refreshment from 6 June – 28 August 2027 inclusive.

Extra Person Rate

Extra Person Rate applies when staying in the same suite with a minimum of two guests (subject to maximum suite occupancy).

Airport Transfers

The lodge operates complimentary transfers connecting with scheduled flights to and from Lord Howe Island Airport shared with fellow guests.

Special Dietary Needs

As Capella Lodge is situated in a remote destination, it’s essential to advise any special dietary needs at the time of reservation. We will do our best to tailor menus accordingly whilst providing opportunity to enjoy a diverse range of premium regional produce. Should notice not be provided in advance, our chefs will endeavour to prepare suitable meals with the ingredients available. We regret we are unable to prepare meals requiring strict religious observance in the preparation.

Payment Policy

A credit card is required to confirm a reservation. Full prepayment is required two months prior to arrival. We accept Visa, Mastercard or direct deposit. Please note that American Express is not accepted.

Peak Season Deposit Policy

All bookings over the Christmas/New Year period 19 December 2026 to 31 January 2027 inclusive, must be secured with a non-refundable deposit of one night’s accommodation within 14 days of reservation.

Cancellation Policy

Cancellations and booking amendments received between 60 and 30 days prior to arrival will incur a 50% fee. Within one month prior to arrival all monies paid will be forfeited.

No refunds or credits can be given in the event of non-arrival, any unused services, or unused nights due to travel and/or weather disruption. For peace of mind, we recommend you protect yourself with comprehensive travel insurance to cover any cancellation fees.

Child Policy

Capella Lodge welcomes children ten years and over.

Group Policy

A group is defined as four (4) or more suites, or more than eight (8) persons travelling together. As an intimate and boutique  property, strict conditions apply when making multiple or group reservations. View group policy.

Property Disclaimer and Guest Liability

Limitation of Liability

Capella Lodge shall not be liable for any loss of or damage to a guest’s property which is:

Caused or contributed to by the negligence of the guest or a reason of the type listed in the preceding paragraph; or not promptly reported to Capella Lodge.

On discovery, Capella Lodge shall not be liable for loss of or damage to a guest’s property except when proved to be caused through the negligence or willful misconduct of Capella Lodge.

Capella Lodge does not accept any liability for loss or damage to a guest’s vehicle unless caused by Capella Lodge negligence or willful misconduct.

Guests shall be liable for any loss, damage or personal injury they may cause at Capella Lodge.

Capella Lodge may engage appropriate transfers operators and other providers to coordinate and provide certain services. The transfer operators and other providers are solely responsible for and liable for providing their respective services. Guests are also subject to specific terms and conditions imposed by other providers.

Property Disclaimer

Capella Lodge is set in a natural environment containing fauna and flora that may be dangerous if at close contact. Whilst every effort is made by the staff and management of Capella Lodge to ensure the safety of its guests, guests acknowledge as a condition of making their bookings that neither Capella Lodge nor any of its staff shall be liable for the death or injury of any of its guests or for any direct, indirect or consequential loss or damage whatsoever (save where caused by the negligence or willful misconduct of Capella Lodge) suffered by any of its guests arising out of or in connection with use of the facilities and activities offered by Capella Lodge, in particular (but not limited to) these involving wildlife, and the guest, by making a booking, releases Capella Lodge and its staff from all or any such liability.

Lost Property

Where items belonging to guests have been found by a member of Capella Lodge personnel, and where the owner can be clearly identified, guests will be contacted and any confirmed item returned to them by registered mail. In the event the owner of any found item cannot be identified it will be logged and held in security for a period of three months. If after this period the owner of the lost article has not contacted the property or has otherwise been identified, the article will be disposed of. In the event the lost article may be of tangible benefit, the lost article will be given to a local charity organization after the three month period has lapsed.

Force Majeure

Capella Lodge shall not be liable for failure or delay in delivering obligations under the booking contract if the cause of the failure or delay is due to reasons beyond its control. These include, but are not limited to: war or threat of war, civil or political action or disturbance, riot, natural disaster, fire, epidemic, bad weather, terrorist activity (threatened or actual), military activity, governmental or regulatory action, industrial dispute, failure of power or machinery, failure of or interruption in externally provided services and utilities. All bookings are subject to availability, and Capella Lodge shall be entitled to refuse any booking on reasonable grounds.

Operating Season

Clayoquot Wilderness Lodge is open seasonally during the Canadian summer. In 2027, the lodge will welcome guests from 20 May to 26 September 2027 inclusive.

Length of Stay

Clayoquot Wilderness Lodge offers packages based on a three night stay arriving Thursday and departing Sunday, a four night stay arriving Sunday and departing Thursday, or seven and ten-night stays arriving either Thursday or Sunday.

Maximum Occupancy

Per tent in existing bedding:

Waterfront Deluxe: 3 adults or 2 adults + 2 children
Waterfront Ensuite: 3 adults or 2 adults + 2 children
Rainforest Deluxe: 3 adults or 2 adults + 2 children
Rainforest Ensuite: 3 adults or 2 adults + 2 children
Hillside Family: 6 adults or 4 adults + 4 children

Check-In / Check-Out Times

Check-in time is from 3:30 p.m. Check-out time is 12 p.m. Where possible, flexibility with early check-in and late check-out will be provided, however, these are unable to be guaranteed. The facilities of the main lodge are available for enjoyment whilst at the property.

Rates & Inclusions

All rates quoted in Canadian Dollars (CAD) – please see below for relevant taxes and additional charges. Rates apply per tent, per night for a maximum of two guests. Extra Person rate available. A stay at the lodge is generously all-inclusive of breakfast, lunch and dinner with inspired daily changing menus, a premium selection of wines, beers and spirits, guided signature, special interest and wellness experiences.

Service Charge, Taxes & Fees

Please note a 10% Service Charge is applied to the pre-tax total bill for the benefit of all our resort staff. Federal GST is added at 5%.

Environmental Sustainability

Clayoquot Wilderness Lodge is dedicated to preserving the natural habitat of Clayoquot Sound which provides the setting for the magnificent experiences we offer. As such, an Environmental Sustainability surcharge of 1% is added to all bookings to help fund our leading local conservation efforts.

Payment Policy

A deposit representing 50% of the total cost of booking including taxes and gratuities is due at time of reservation. The remaining balance is due 90-days prior to arrival. We accept Visa, MasterCard or American Express. Settlement is also accepted by direct deposit; please advise Clayoquot Reservations once paid to ensure receipt.

Cancellation Policy

We do our best to accommodate guest requests under extraordinary circumstances, but due to our short season and remote location, we cannot make exceptions to our payment and cancellation policies.

In the event of inclement weather, where possible the lodge will make alternate travel arrangements to ensure that guests may continue their trip as planned. Arrival and departure times may be affected.

As such, for cancellations and booking amendments outside of 90 days from arrival, a $500 per person cancellation fee, plus tax, is applied, with the remaining deposit refunded. Cancellations and booking amendments made within 90 days of arrival will result in forfeiture of all monies paid. Transfer charges are also subject to tax.

Refunds or credits will not be granted in the event of non-arrival, any unused services, or unused nights due to travel or weather disruptions. For peace of mind, we recommend you protect yourself with comprehensive travel insurance to cover any cancellation fees.

Child Policy

Clayoquot Wilderness Lodge welcomes children aged six years and over. Exceptions may be made for group bookings, subject to availability and management approval. Extra Person rates apply to guests aged 6-18 years when staying in same tent with a minimum of two guests.

Seaplane Baggage Limit

For guests travelling to or from the lodge by seaplane flight, the baggage limit is 40lb (18 kilos) total per person and soft-sided luggage is preferred (eg, a duffle bag). View our Essential Information guide for a packing list and information on what’s provided.

Special Dietary Needs

As Clayoquot Wilderness Lodge is situated in a remote destination, it’s essential to advise any special dietary needs at the time of reservation. We will do our best to tailor menus accordingly whilst providing opportunity to enjoy a diverse range of premium regional produce. Should notice not be provided in advance, our chefs will endeavour to prepare suitable meals with the ingredients available. We regret we are unable to prepare meals requiring strict religious observance in the preparation.

Property Disclaimer & Guest Liability

Limitation of Liability

Clayoquot Wilderness Lodge shall not be liable for any loss of or damage to a guest’s property which is:

Caused or contributed to by the negligence of the guest or a reason of the type listed in the preceding paragraph; or not promptly reported to Clayoquot Wilderness Lodge.

On discovery, Clayoquot Wilderness Lodge shall not be liable for loss of or damage to a guest’s property except when proved to be caused through the negligence or willful misconduct of Clayoquot Wilderness Lodge.

Clayoquot Wilderness Lodge does not accept any liability for loss or damage to a guest’s vehicle unless caused by Clayoquot Wilderness Lodge negligence or willful misconduct.

Guests shall be liable for any loss, damage or personal injury they may cause at Clayoquot Wilderness Lodge.

Clayoquot Wilderness Lodge may engage appropriate transfers operators and other providers to coordinate and provide certain services. The transfer operators and other providers are solely responsible for and liable for providing their respective services. Guests are also subject to specific terms and conditions imposed by other providers.

Property Disclaimer

Clayoquot Wilderness Lodge is set in a natural environment containing fauna and flora that may be dangerous if at close contact. Whilst every effort is made by the staff and management of Clayoquot Wilderness Lodge to ensure the safety of its guests, guests acknowledge as a condition of making their bookings that neither Clayoquot Wilderness Lodge nor any of its staff shall be liable for the death or injury of any of its guests or for any direct, indirect or consequential loss or damage whatsoever (save where caused by the negligence or willful misconduct of Clayoquot Wilderness Lodge) suffered by any of its guests arising out of or in connection with use of the facilities and activities offered by Clayoquot Wilderness Lodge, in particular (but not limited to) these involving wildlife, and the guest, by making a booking, releases Clayoquot Wilderness Lodge and its staff from all or any such liability.

Lost Property

Where items belonging to guests have been found by a member of Clayoquot Wilderness Lodge personnel, and where the owner can be clearly identified, guests will be contacted and any confirmed item returned to them by registered mail. In the event the owner of any found item cannot be identified it will be logged and held in security for a period of three months. If after this period the owner of the lost article has not contacted the property or has otherwise been identified, the article will be disposed of. In the event the lost article may be of tangible benefit, the lost article will be given to a local charity organization after the three month period has lapsed.

Force Majeure

Clayoquot Wilderness Lodge shall not be liable for failure or delay in delivering obligations under the booking contract if the cause of the failure or delay is due to reasons beyond its control. These include, but are not limited to: war or threat of war, civil or political action or disturbance, riot, natural disaster, fire, epidemic, bad weather, terrorist activity (threatened or actual), military activity, governmental or regulatory action, industrial dispute, failure of power or machinery, failure of or interruption in externally provided services and utilities. All bookings are subject to availability, and Clayoquot Wilderness Lodge shall be entitled to refuse any booking on reasonable grounds.

Maximum Occupancy

Per suite or cottage:

Lodge Suite: 2 adults

Lodge Suite with Fireplace: 2 adults

Alan Pye Cottage: 4 adults

Alex van Heeren Cottage: 8 adults

Check-In / Check-Out Times

Check-in time is from 2 p.m. Check-out time is 11 a.m. Where possible, flexibility with early check-in and late check-out will be provided, however, these are unable to be guaranteed. The facilities of the lodge are available for enjoyment whilst at the property.

Rates and Inclusions

All rates quoted in New Zealand Dollars (NZD) and inclusive of 15% GST. Rates apply per suite, per night for a maximum of two guests. Extra Person rate available. A stay at the lodge is generously inclusive of full country breakfast, pre-dinner drinks and canapés, gourmet dinner with daily changing menu and matched wines, selected in-suite bar, use of the lodge facilities and return Taupō Airport transfers.

Airport Transfers

The lodge operates complimentary airport transfers with fellow guests connecting with scheduled flights to and from Taupō Airport, ensuring a comfortable 15-minute journey. Upon arrival, meet the Huka Lodge representative in the Arrivals Hall.

Private transfers between Huka Lodge and Taupō Airport may be arranged subject to availability for an additional charge.

Special Dietary Needs

It’s essential to advise any special dietary needs at the time of reservation. We will do our best to tailor menus accordingly whilst providing opportunity to enjoy a diverse range of premium regional produce. Should notice not be provided in advance, our chefs will endeavour to prepare suitable meals with the ingredients available. We regret we are unable to prepare meals requiring strict religious observance in the preparation.

Payment Policy

A credit card is required to confirm a reservation. Full prepayment is required one month prior to arrival. We accept Visa, Mastercard or American Express or direct deposit. Payments by Visa, Mastercard and American Express attract a 1.6% surcharge (surcharges subject to change).

Peak Season Deposit Policy

All bookings over the Holiday Season, 18 December – 16 January inclusive, require a minimum three night stay and must be secured with a non-refundable deposit of one night’s accommodation within 14 days of reservation.

Cancellation Policy

Bookings outside of festive season may be cancelled or amended prior to one month from arrival without forfeiture.

A non-refundable deposit applies to all bookings around the Christmas and New Year period (18 December – 16 January inclusive). Cancellations or amendments from booking date up until one month to arrival will result in forfeiture of the deposit.

Cancellations and booking amendments received within one month of arrival forfeit all monies paid.

No refunds or credits can be given in the event of non-arrival, any unused services, or unused nights due to travel and/or weather disruption. For peace of mind, we recommend you protect yourself with comprehensive travel insurance to cover any cancellation fees.

Child Policy

Huka Lodge welcomes children ten years and over.

Group Policy

At Huka Lodge a group is defined as five or more suites travelling together. As an intimate property, some special conditions apply to group bookings. View our leisure group policy.

Property Disclaimer and Guest Liability

Limitation of Liability

Huka Lodge shall not be liable for any loss of or damage to a guest’s property which is:

Caused or contributed to by the negligence of the guest or a reason of the type listed in the preceding paragraph; or not promptly reported to Huka Lodge.

On discovery, Huka Lodge shall not be liable for loss of or damage to a guest’s property except when proved to be caused through the negligence or willful misconduct of Huka Lodge.

Huka Lodge does not accept any liability for loss or damage to a guest’s vehicle unless caused by Huka Lodge negligence or willful misconduct.

Guests shall be liable for any loss, damage or personal injury they may cause at Huka Lodge.

Huka Lodge may engage appropriate transfers operators and other providers to coordinate and provide certain services. The transfer operators and other providers are solely responsible for and liable for providing their respective services. Guests are also subject to specific terms and conditions imposed by other providers.

Property Disclaimer

Huka Lodge is set in a natural environment containing fauna and flora that may be dangerous if at close contact. Whilst every effort is made by the staff and management of Huka Lodge to ensure the safety of its guests, guests acknowledge as a condition of making their bookings that neither Huka Lodge nor any of its staff shall be liable for the death or injury of any of its guests or for any direct, indirect or consequential loss or damage whatsoever (save where caused by the negligence or willful misconduct of Huka Lodge) suffered by any of its guests arising out of or in connection with use of the facilities and activities offered by Huka Lodge, in particular (but not limited to) these involving wildlife, and the guest, by making a booking, releases Huka Lodge and its staff from all or any such liability.

Lost Property

Where items belonging to guests have been found by a member of Huka Lodge personnel, and where the owner can be clearly identified, guests will be contacted and any confirmed item returned to them by registered mail. In the event the owner of any found item cannot be identified it will be logged and held in security for a period of three months. If after this period the owner of the lost article has not contacted the property or has otherwise been identified, the article will be disposed of. In the event the lost article may be of tangible benefit, the lost article will be given to a local charity organization after the three month period has lapsed.

Force Majeure

Huka Lodge shall not be liable for failure or delay in delivering obligations under the booking contract if the cause of the failure or delay is due to reasons beyond its control. These include, but are not limited to: war or threat of war, civil or political action or disturbance, riot, natural disaster, fire, epidemic, bad weather, terrorist activity (threatened or actual), military activity, governmental or regulatory action, industrial dispute, failure of power or machinery, failure of or interruption in externally provided services and utilities. All bookings are subject to availability, and Huka Lodge shall be entitled to refuse any booking on reasonable grounds.

Maximum Occupancy

Per tent in existing bedding: Luxury Tent: 2  Dune Pavilion: 4

Check-In / Check-Out Times

Check-in time is from 2 p.m. Check-out time is 10:30 a.m. Where possible, flexibility with early check-in and late check-out will be provided, however, these are unable to be guaranteed. The facilities of the main lodge are available for enjoyment whilst at the property.

Rates and Inclusions

All rates quoted in Australian Dollars and inclusive of 10% GST. Rates apply per tent, per night for a maximum of two guests. Extra Person rate available. A stay at the lodge is generously all-inclusive of breakfast, lunch and dinner with inspired daily changing menus, open bar with French Champagne, premium wines and spirits (a cellarmasters list is available at an additional cost), in-tent bar, signature experiences and return Ayers Rock Airport transfers.

Extra Person Rate

Extra Person rate applies when staying in the same suite with a minimum of two guests (subject to maximum suite occupancy).

Airport Transfers

The lodge operates complimentary airport transfers with fellow guests connecting with scheduled flights to and from Ayers Rock Airport, ensuring a comfortable 15-minute journey. Upon arrival, meet the Longitude 131° guide adjacent to the luggage carousel.

Private transfers between Longitude 131° and Ayers Rock Airport may be arranged subject to availability for an additional charge.

Special Dietary Needs

As Longitude 131° is situated in a remote destination, it’s essential to advise any special dietary needs at the time of reservation. We will do our best to tailor menus accordingly whilst providing opportunity to enjoy a diverse range of premium regional produce. Should notice not be provided in advance, our chefs will endeavour to prepare suitable meals with the ingredients available. We regret we are unable to prepare meals requiring strict religious observance in the preparation.

Payment Policy

A credit card is required to confirm a reservation. Full prepayment is required two months prior to arrival. We accept Visa, Mastercard or American Express or direct deposit.

Peak Season Deposit Policy

All bookings over the Christmas/New Year period 22 December – 4 January inclusive must be secured with a non-refundable deposit of one night’s accommodation within 14 days of reservation.

Cancellation Policy

Bookings outside of festive season may be cancelled or amended prior to 60 days from arrival without forfeiture. Cancellations and booking amendments received between 60 and 30 days prior to arrival will incur a 50% fee.

A non-refundable deposit applies to all bookings around the Christmas and New Year period (22 December – 4 January inclusive).

Cancellations and booking amendments received between 60 and 30 days prior to arrival will incur a 50% fee. Within one month prior to arrival all monies paid will be forfeited.

Cancellations and booking amendments received within one month of arrival forfeit all monies paid.

No refunds or credits can be given in the event of non-arrival, any unused services, or unused nights due to travel and/or weather disruption. For peace of mind, we recommend you protect yourself with comprehensive travel insurance to cover any cancellation fees.

Child Policy

Longitude 131° welcomes children ten years and over.

Group Policy

At Longitude 131° a group is defined as five or more suites travelling together. As an intimate property, some special conditions apply to group bookings. View our leisure group policy.

Property Disclaimer and Guest Liability

Limitation of Liability

Longitude 131° shall not be liable for any loss of or damage to a guest’s property which is:

Caused or contributed to by the negligence of the guest or a reason of the type listed in the preceding paragraph; or not promptly reported to Longitude 131°.

On discovery, Longitude 131° shall not be liable for loss of or damage to a guest’s property except when proved to be caused through the negligence or willful misconduct of Longitude 131°.

Longitude 131° does not accept any liability for loss or damage to a guest’s vehicle unless caused by Longitude 131° negligence or willful misconduct.

Guests shall be liable for any loss, damage or personal injury they may cause at Longitude 131°.

Longitude 131° may engage appropriate transfers operators and other providers to coordinate and provide certain services. The transfer operators and other providers are solely responsible for and liable for providing their respective services. Guests are also subject to specific terms and conditions imposed by other providers.

Property Disclaimer

Longitude 131° is set in a natural environment containing fauna and flora that may be dangerous if at close contact. Whilst every effort is made by the staff and management of Longitude 131° to ensure the safety of its guests, guests acknowledge as a condition of making their bookings that neither Longitude 131° nor any of its staff shall be liable for the death or injury of any of its guests or for any direct, indirect or consequential loss or damage whatsoever (save where caused by the negligence or willful misconduct of Longitude 131°) suffered by any of its guests arising out of or in connection with use of the facilities and activities offered by Longitude 131°, in particular (but not limited to) these involving wildlife, and the guest, by making a booking, releases Longitude 131° and its staff from all or any such liability.

Lost Property

Where items belonging to guests have been found by a member of Longitude 131° personnel, and where the owner can be clearly identified, guests will be contacted and any confirmed item returned to them by registered mail. In the event the owner of any found item cannot be identified it will be logged and held in security for a period of three months. If after this period the owner of the lost article has not contacted the property or has otherwise been identified, the article will be disposed of. In the event the lost article may be of tangible benefit, the lost article will be given to a local charity organization after the three month period has lapsed.

Force Majeure

Longitude 131° shall not be liable for failure or delay in delivering obligations under the booking contract if the cause of the failure or delay is due to reasons beyond its control. These include, but are not limited to: war or threat of war, civil or political action or disturbance, riot, natural disaster, fire, epidemic, bad weather, terrorist activity (threatened or actual), military activity, governmental or regulatory action, industrial dispute, failure of power or machinery, failure of or interruption in externally provided services and utilities. All bookings are subject to availability, and Longitude 131° shall be entitled to refuse any booking on reasonable grounds.

Maximum Occupancy

Per suite in existing bedding
Rainforest Retreat: 2
Treehouse Retreat: 2
Treehouse Premium: 2
Riverhouse: 2
Billabong Suite: 2
Daintree Pavilion: 4

Check-In / Check-Out Times

Check-in time is from 2 p.m. Check-out time is 10:30 a.m. Where possible, flexibility with early check-in and late check-out will be provided, however, these are unable to be guaranteed. The facilities of the main lodge are available for enjoyment whilst at the property.

Rates and Inclusions

All rates quoted in Australian Dollars and inclusive of 10% GST. Rates apply per suite, per night for a maximum of two guests. Extra Person rate available. A stay at the lodge is inclusive of tropical breakfast, dinner with inspired daily menu matched with selected premium wines (a cellarmasters list is available at an additional cost), signature evening drinks’ hour (including snacks), selected in-suite bar, exclusive access to the Fig Tree Rapids walking trails, morning yoga class and one return scheduled shuttle to Port Douglas per day.

Extra Person Rate

Extra Person rate applies when staying in the same suite with a minimum of two guests (subject to maximum suite occupancy).

Airport Transfers

Private vehicle transfers between Cairns Airport or nearby Port Douglas and Silky Oaks Lodge may be arranged with a preferred operator. Helicopter transfers from Cairns Airport to Silky Oaks’ helipad may also be arranged. Additional costs apply for all road and air transfers.

Special Dietary Needs

As Silky Oaks Lodge is situated in a remote destination, it’s essential to advise any special dietary needs at the time of reservation. We will do our best to tailor menus accordingly whilst providing opportunity to enjoy a diverse range of premium regional produce. Should notice not be provided in advance, our chefs will endeavour to prepare suitable meals with the ingredients available. We regret we are unable to prepare meals requiring strict religious observance in the preparation.

Payment Policy

A credit card is required to confirm a reservation. Full prepayment is required one month prior to arrival. We accept Visa, Mastercard or American Express or direct deposit.

Peak Season Deposit Policy

All bookings over the Christmas/New Year period 22 December – January 4 inclusive, must be secured with a non-refundable deposit of one night’s accommodation within 14 days of reservation.

Cancellation Policy

Bookings outside of festive season may be cancelled or amended prior to one month from arrival without forfeiture.

A non-refundable deposit applies to all bookings around the Christmas and New Year period (22 December – 4 January inclusive). Cancellations or amendments from booking date up until one month to arrival will result in forfeiture of the deposit.

Cancellations and booking amendments received within one month of arrival forfeit all monies paid.

No refunds or credits can be given in the event of non-arrival, any unused services, or unused nights due to travel and/or weather disruption. For peace of mind, we recommend you protect yourself with comprehensive travel insurance to cover any cancellation fees.

Child Policy

Silky Oaks Lodge welcomes children ten years and over.

Group Policy

At Silky Oaks Lodge a group is defined as five or more suites travelling together. As an intimate property, some special conditions apply to group bookings. View our leisure group policy.

Property Disclaimer and Guest Liability

Limitation of Liability

Silky Oaks Lodge shall not be liable for any loss of or damage to a guest’s property which is:

Caused or contributed to by the negligence of the guest or a reason of the type listed in the preceding paragraph; or not promptly reported to Silky Oaks Lodge.

On discovery, Silky Oaks Lodge shall not be liable for loss of or damage to a guest’s property except when proved to be caused through the negligence or willful misconduct of Silky Oaks Lodge.

Silky Oaks Lodge does not accept any liability for loss or damage to a guest’s vehicle unless caused by Silky Oaks Lodge negligence or willful misconduct.

Guests shall be liable for any loss, damage or personal injury they may cause at Silky Oaks Lodge.

Silky Oaks Lodge may engage appropriate transfers operators and other providers to coordinate and provide certain services. The transfer operators and other providers are solely responsible for and liable for providing their respective services. Guests are also subject to specific terms and conditions imposed by other providers.

Property Disclaimer

Silky Oaks Lodge is set in a natural environment containing fauna and flora that may be dangerous if at close contact. Whilst every effort is made by the staff and management of Silky Oaks Lodge to ensure the safety of its guests, guests acknowledge as a condition of making their bookings that neither Silky Oaks Lodge nor any of its staff shall be liable for the death or injury of any of its guests or for any direct, indirect or consequential loss or damage whatsoever (save where caused by the negligence or willful misconduct of Silky Oaks Lodge) suffered by any of its guests arising out of or in connection with use of the facilities and activities offered by Silky Oaks Lodge, in particular (but not limited to) these involving wildlife, and the guest, by making a booking, releases Silky Oaks Lodge and its staff from all or any such liability.

Lost Property

Where items belonging to guests have been found by a member of Silky Oaks Lodge personnel, and where the owner can be clearly identified, guests will be contacted and any confirmed item returned to them by registered mail. In the event the owner of any found item cannot be identified it will be logged and held in security for a period of three months. If after this period the owner of the lost article has not contacted the property or has otherwise been identified, the article will be disposed of. In the event the lost article may be of tangible benefit, the lost article will be given to a local charity organization after the three month period has lapsed.

Force Majeure

Silky Oaks Lodge shall not be liable for failure or delay in delivering obligations under the booking contract if the cause of the failure or delay is due to reasons beyond its control. These include, but are not limited to: war or threat of war, civil or political action or disturbance, riot, natural disaster, fire, epidemic, bad weather, terrorist activity (threatened or actual), military activity, governmental or regulatory action, industrial dispute, failure of power or machinery, failure of or interruption in externally provided services and utilities. All bookings are subject to availability, and Silky Oaks Lodge shall be entitled to refuse any booking on reasonable grounds.

Maximum Occupancy

Per suite:

Flinders Suite: 2
Flinders Accessible Suite: 3
Remarkable Suite: 4
Osprey Suite: 2
Baillie Pavilion (Single residence): 8
Baillie Pavilion East: 4
Baillie Pavilion West: 4

Check-in / Check-out Times

Check-in time is from 2 p.m. Check-out time is 10:30 a.m. Where possible, flexibility with early check-in and late check-out will be provided, in the meantime guests are welcome to enjoy the lodge’s generous guest spaces including the restaurant and lounge areas.

Rates and Inclusions

All rates quoted in Australian Dollars and inclusive of 10% GST. Rates apply per suite, per night for a maximum of two guests. Extra Person rate available for select suite types. A stay at the lodge is generously all-inclusive of breakfast, lunch and dinner with inspired daily changing menu, open bar with premium wines and spirits (a cellarmasters list is available at an additional cost), in-suite bar, signature experiences and return Kangaroo Island Airport transfers.

Extra Person Rate

Extra Person rate applies when staying in the same suite with a minimum of two guests (subject to maximum suite occupancy).

Airport Transfers

The lodge operates complimentary airport transfers with fellow guests connecting with scheduled flights to and from Kangaroo Island Airport, ensuring a comfortable 50-minute journey. Upon arrival, meet the Southern Ocean Lodge representative in the Arrivals Hall.

Private transfers between Southern Ocean Lodge and Kangaroo Island Airport may be arranged subject to availability for an additional charge.

Special Dietary Needs

As Southern Ocean Lodge is situated in a remote destination, it’s essential to advise any special dietary needs at the time of reservation. We will do our best to tailor menus accordingly whilst providing opportunity to enjoy a diverse range of premium regional produce. Should notice not be provided in advance, our chefs will endeavour to prepare suitable meals with the ingredients available. We regret we are unable to prepare meals requiring strict religious observance in the preparation.

Payment Policy

A credit card is required to confirm a reservation. Full prepayment is required two months prior to arrival. We accept Visa, Mastercard or American Express or direct deposit.

Peak Season Policy

A minimum three-night stay applies over the Christmas/New Year period 23 December to 3 January inclusive. All bookings during the period 18 December to 16 January inclusive must be secured with a non-refundable deposit of one night’s accommodation within 14 days of reservation.

Cancellation Policy

Bookings outside of festive season may be cancelled or amended prior to 60 days from arrival without forfeiture. Cancellations and booking amendments received between 60 and 30 days prior to arrival will incur a 50% fee.

A non-refundable deposit applies to all bookings around the Christmas and New Year period (18 December – 16 January inclusive).

Cancellations and booking amendments received between 60 and 30 days prior to arrival will incur a 50% fee. Within one month prior to arrival all monies paid will be forfeited.

Cancellations and booking amendments received within one month of arrival forfeit all monies paid.

No refunds or credits can be given in the event of non-arrival, any unused services, or unused nights due to travel and/or weather disruption. For peace of mind, we recommend you protect yourself with comprehensive travel insurance to cover any cancellation fees.

Child Policy

Southern Ocean Lodge welcomes children ten years and over.

Group Policy

At Southern Ocean Lodge a group is defined as five or more suites travelling together. As an intimate property, some special conditions apply to group bookings. View our leisure group policy.

Property Disclaimer and Guest Liability

Limitation of Liability

Southern Ocean Lodge shall not be liable for any loss of or damage to a guest’s property which is:

Caused or contributed to by the negligence of the guest or a reason of the type listed in the preceding paragraph; or not promptly reported to Southern Ocean Lodge.

On discovery, Southern Ocean Lodge shall not be liable for loss of or damage to a guest’s property except when proved to be caused through the negligence or willful misconduct of Southern Ocean Lodge.

Southern Ocean Lodge does not accept any liability for loss or damage to a guest’s vehicle unless caused by Southern Ocean Lodge negligence or willful misconduct.

Guests shall be liable for any loss, damage or personal injury they may cause at Southern Ocean Lodge.

Southern Ocean Lodge may engage appropriate transfers operators and other providers to coordinate and provide certain services. The transfer operators and other providers are solely responsible for and liable for providing their respective services. Guests are also subject to specific terms and conditions imposed by other providers.

Property Disclaimer

Southern Ocean Lodge is set in a natural environment containing fauna and flora that may be dangerous if at close contact. Whilst every effort is made by the staff and management of Southern Ocean Lodge to ensure the safety of its guests, guests acknowledge as a condition of making their bookings that neither Southern Ocean Lodge nor any of its staff shall be liable for the death or injury of any of its guests or for any direct, indirect or consequential loss or damage whatsoever (save where caused by the negligence or willful misconduct of Southern Ocean Lodge) suffered by any of its guests arising out of or in connection with use of the facilities and activities offered by Southern Ocean Lodge, in particular (but not limited to) these involving wildlife, and the guest, by making a booking, releases Southern Ocean Lodge and its staff from all or any such liability.

Lost Property

Where items belonging to guests have been found by a member of Southern Ocean Lodge personnel, and where the owner can be clearly identified, guests will be contacted and any confirmed item returned to them by registered mail. In the event the owner of any found item cannot be identified it will be logged and held in security for a period of three months. If after this period the owner of the lost article has not contacted the property or has otherwise been identified, the article will be disposed of. In the event the lost article may be of tangible benefit, the lost article will be given to a local charity organization after the three month period has lapsed.

Force Majeure

Southern Ocean Lodge shall not be liable for failure or delay in delivering obligations under the booking contract if the cause of the failure or delay is due to reasons beyond its control. These include, but are not limited to: war or threat of war, civil or political action or disturbance, riot, natural disaster, fire, epidemic, bad weather, terrorist activity (threatened or actual), military activity, governmental or regulatory action, industrial dispute, failure of power or machinery, failure of or interruption in externally provided services and utilities. All bookings are subject to availability, and Southern Ocean Lodge shall be entitled to refuse any booking on reasonable grounds.

Maximum Occupancy

Per suite in existing bedding Stonewell Suite: 3 Marananga Suite: 2 Bethany Suite: 4

Check In / Check Out Times

Check-in time is from 2 p.m. Check-out time is 10:30 a.m. Where possible, flexibility with early check-in and late check-out will be provided, however, these are unable to be guaranteed. The facilities of the main lodge are available for enjoyment whilst at the property.

Rates and Inclusions

Rates quoted are per suite per night in Australian Dollars (AUD) and inclusive of 10% goods and services tax (GST). A stay at The Louise is inclusive of gourmet breakfast, pre-dinner drinks and snacks, dinner in Appellation with matched wines, selected in-suite bar and use of lodge facilities.

Extra Person Rate

Extra Person Rate applies when staying in the same suite with a minimum of two guests (subject to maximum suite occupancy).

Airport Transfers

A private car service (including with a foreign language tour guide on request) is available to meet guests at the domestic or international arrivals hall at the airport or at the General Aviation Terminal for private charters.

Special Dietary Requirements

As The Louise is situated in a remote destination, it’s essential to advise any special dietary needs at the time of reservation. We will do our best to tailor menus accordingly whilst providing opportunity to enjoy a diverse range of premium regional produce. Should notice not be provided in advance, our chefs will endeavour to prepare suitable meals with the ingredients available. We regret we are unable to prepare meals requiring strict religious observance in the preparation.

Payment Policy

A credit card is required to confirm a reservation. Full prepayment is required one month prior to arrival. We accept Visa, Mastercard or American Express or direct deposit.

Peak Season Deposit Policy

All bookings over the Christmas/New Year period, 24 December – 2 January inclusive must be secured with a non-refundable deposit of one night’s accommodation within 14 days of reservation.

Cancellation Policy

Bookings outside of festive season may be cancelled or amended prior to one month from arrival without forfeiture.

A non-refundable deposit applies to all bookings around the Christmas and New Year period (24 December – 2 January inclusive). Cancellations or amendments from booking date up until one month to arrival will result in forfeiture of the deposit.

Cancellations and booking amendments received within one month of arrival forfeit all monies paid.

No refunds or credits can be given in the event of non-arrival, any unused services, or unused nights due to travel and/or weather disruption. For peace of mind, we recommend you protect yourself with comprehensive travel insurance to cover any cancellation fees.

Child Policy

The Louise welcomes children ten years and over.

Group Policy

At The Louise a group is defined as five or more suites travelling together. As an intimate property, some special conditions apply to group bookings. View our leisure group policy.

Property Disclaimer and Guest Liability

Limitation of Liability

The Louise shall not be liable for any loss of or damage to a guest’s property which is:

Caused or contributed to by the negligence of the guest or a reason of the type listed in the preceding paragraph; or not promptly reported to The Louise.

On discovery, The Louise shall not be liable for loss of or damage to a guest’s property except when proved to be caused through the negligence or willful misconduct of The Louise.

The Louise does not accept any liability for loss or damage to a guest’s vehicle unless caused by The Louise negligence or willful misconduct.

Guests shall be liable for any loss, damage or personal injury they may cause at The Louise.

The Louise may engage appropriate transfers operators and other providers to coordinate and provide certain services. The transfer operators and other providers are solely responsible for and liable for providing their respective services. Guests are also subject to specific terms and conditions imposed by other providers.

Property Disclaimer

The Louise is set in a natural environment containing fauna and flora that may be dangerous if at close contact. Whilst every effort is made by the staff and management of The Louise to ensure the safety of its guests, guests acknowledge as a condition of making their bookings that neither The Louise nor any of its staff shall be liable for the death or injury of any of its guests or for any direct, indirect or consequential loss or damage whatsoever (save where caused by the negligence or willful misconduct of The Louise) suffered by any of its guests arising out of or in connection with use of the facilities and activities offered by The Louise, in particular (but not limited to) these involving wildlife, and the guest, by making a booking, releases The Louise and its staff from all or any such liability.

Lost Property

Where items belonging to guests have been found by a member of The Louise personnel, and where the owner can be clearly identified, guests will be contacted and any confirmed item returned to them by registered mail. In the event the owner of any found item cannot be identified it will be logged and held in security for a period of three months. If after this period the owner of the lost article has not contacted the property or has otherwise been identified, the article will be disposed of. In the event the lost article may be of tangible benefit, the lost article will be given to a local charity organization after the three month period has lapsed.

Force Majeure

The Louise shall not be liable for failure or delay in delivering obligations under the booking contract if the cause of the failure or delay is due to reasons beyond its control. These include, but are not limited to: war or threat of war, civil or political action or disturbance, riot, natural disaster, fire, epidemic, bad weather, terrorist activity (threatened or actual), military activity, governmental or regulatory action, industrial dispute, failure of power or machinery, failure of or interruption in externally provided services and utilities. All bookings are subject to availability, and The Louise shall be entitled to refuse any booking on reasonable grounds.

Maximum Occupancy

Per room in existing bedding:
Poniente Room: 2
Oriente Room: 2
Suite: 2
Apartment: 6

Check-In / Check-Out Times

Check-in time is from 3 p.m. Check-out time is 11 a.m. Where possible, flexibility with early check-in and late check-out will be provided, however, these are unable to be guaranteed. The facilities of the main lodge are available for enjoyment whilst at the property.

Rates and Inclusions

All rates quoted in US Dollars. Rates apply per suite, per night for a maximum of two guests. Extra Person rate available. A stay at the lodge is generously all-inclusive of breakfast, lunch and gourmet dinner; open bar (includes mineral water, soft drinks, juices, house wines and spirits. Premium wines and spirits are available at an additional cost); two half day signature excursions or one full day signature excursion daily, in small groups with other guests; use of spa and gym facilities including indoor and outdoor pools, sauna, steam room and Jacuzzi (spa treatments are available for an additional cost) and scheduled airport transfers in shared vehicles (private transfers or transfers outside of scheduled times are available for an additional cost).

Extra Person Rate

Extra person rates apply to guests aged 10-17 only, in a rollaway bed sharing with up to two adults. Maximum one extra person per suite. This rate is only applicable to the Poniente Room.

Airport Transfers

Tierra Atacama offers complimentary return transfers between Calama Airport and the hotel, taking approximately one hour and 20 minutes.

Private airport transfers to and from Calama Airport (or for transfers outside the scheduled times) are available at an additional cost.

Special Dietary Needs

As Tierra Atacama is situated in a remote destination, it’s essential to advise any special dietary needs at the time of reservation. We will do our best to tailor menus accordingly whilst providing opportunity to enjoy a diverse range of premium regional produce. Should notice not be provided in advance, our chefs will endeavour to prepare suitable meals with the ingredients available. We regret we are unable to prepare meals requiring strict religious observance in the preparation.

Payment Policy

A 30% deposit is required within seven days of booking. The balance must be paid in full 30 days prior to arrival. All international payments are processed via Paypal. Settlement is also accepted by international bank transfer; please advise the Reservations team once paid to ensure receipt.

Cancellation Policy

As Tierra Atacama is situated in a remote destination, we have a strict cancellation policy. We recommend guests have a travel insurance policy covering medical care and cancellation due to any reason.

Cancellations made 91 days or more prior to arrival incur no charge.

Cancellations made within 90 days of arrival incur a fee of 20% of the total booking value.

Cancellations made within 60 days of arrival incur a fee of 30% of the total booking value.

Cancellations made within 30 days of arrival incur a fee of 100% of the total booking value.

Child Policy

Tierra Atacama welcomes children aged ten years and over.

Group Policy

At Tierra Atacama a group is defined as ten people or five or more rooms travelling together. Special conditions apply to group bookings. Please enquire for more information.

Property Disclaimer and Guest Liability

Limitation of Liability

Tierra Atacama shall not be liable for any loss of or damage to a guest’s property which is:

Caused or contributed to by the negligence of the guest or a reason of the type listed in the preceding paragraph; or not promptly reported to Tierra Atacama.

On discovery, Tierra Atacama shall not be liable for loss of or damage to a guest’s property except when proved to be caused through the negligence or willful misconduct of Tierra Atacama.

Tierra Atacama does not accept any liability for loss or damage to a guest’s vehicle unless caused by Tierra Atacama negligence or willful misconduct.

Guests shall be liable for any loss, damage or personal injury they may cause at Tierra Atacama.

Tierra Atacama may engage appropriate transfers operators and other providers to coordinate and provide certain services. The transfer operators and other providers are solely responsible for and liable for providing their respective services. Guests are also subject to specific terms and conditions imposed by other providers.

Property Disclaimer

Tierra Atacama is set in a natural environment containing fauna and flora that may be dangerous if at close contact. Whilst every effort is made by the staff and management of Tierra Atacama to ensure the safety of its guests, guests acknowledge as a condition of making their bookings that neither Tierra Atacama nor any of its staff shall be liable for the death or injury of any of its guests or for any direct, indirect or consequential loss or damage whatsoever (save where caused by the negligence or willful misconduct of Tierra Atacama) suffered by any of its guests arising out of or in connection with use of the facilities and activities offered by Tierra Atacama, in particular (but not limited to) these involving wildlife, and the guest, by making a booking, releases Tierra Atacama and its staff from all or any such liability.

Lost Property

Where items belonging to guests have been found by a member of Tierra Atacama personnel, and where the owner can be clearly identified, guests will be contacted and any confirmed item returned to them by registered mail. In the event the owner of any found item cannot be identified it will be logged and held in security for a period of three months. If after this period the owner of the lost article has not contacted the property or has otherwise been identified, the article will be disposed of. In the event the lost article may be of tangible benefit, the lost article will be given to a local charity organization after the three month period has lapsed.

Force Majeure

Tierra Atacama shall not be liable for failure or delay in delivering obligations under the booking contract if the cause of the failure or delay is due to reasons beyond its control. These include, but are not limited to: war or threat of war, civil or political action or disturbance, riot, natural disaster, fire, epidemic, bad weather, terrorist activity (threatened or actual), military activity, governmental or regulatory action, industrial dispute, failure of power or machinery, failure of or interruption in externally provided services and utilities. All bookings are subject to availability, and Tierra Atacama shall be entitled to refuse any booking on reasonable grounds.

Maximum Occupancy

Per room in existing bedding:
Standard Room: 2
Superior Room: 3
Suite: 2

Check-In / Check-Out Times

Check-in time is from 3 p.m. Check-out time is 11 a.m. Where possible, flexibility with early check-in and late check-out will be provided, however, these are unable to be guaranteed. The facilities of the main lodge are available for enjoyment whilst at the property.

Rates and Inclusions

All rates quoted in US Dollars. Rates apply per room, per night for a maximum of two guests. Extra Person rate available. A stay at the lodge is generously all-inclusive of breakfast, lunch and gourmet dinner; open bar (includes mineral water, soft drinks, juices, house wines and spirits. Premium wines and spirits are available at an additional cost); two half day excursions or one full day excursion daily, in small groups with other guests; use of spa facilities including indoor and outdoor pools, saunas, steam rooms and jacuzzi (massages, therapies and spa treatments are available for an additional cost) and scheduled airport transfers in shared vehicles (private transfers or transfers outside of scheduled times are available for an additional cost).

Rates for the Suites include private airport transfers (to/from Puerto Natales, with driver only) and excursions with a driver/guide in private service.

Extra Person Rate

Extra person rates apply to guests aged 10-17 only, in a rollaway bed sharing with up to two adults. Maximum one extra person per room. This rate is only applicable to the Superior Room.

Airport Transfers

Tierra Patagonia offers complimentary return transfers connecting with scheduled flights to and from Puerto Natales Airport. Transfers are shared with other guests and the journey to the hotel takes one hour.

Transfers to/from Punta Arenas and El Calafate are available with an additional
cost.

Private transfers to and from Puerto Natales, Punta Arenas and El Calafate Airports are available at an additional cost and must be booked at least 10 days in advance. Any transfer service requested outside the established schedules will be considered a private transfer.

Special Dietary Needs

As Tierra Patagonia is situated in a remote destination, it’s essential to advise any special dietary needs at the time of reservation. We will do our best to tailor menus accordingly whilst providing opportunity to enjoy a diverse range of premium regional produce. Should notice not be provided in advance, our chefs will endeavour to prepare suitable meals with the ingredients available. We regret we are unable to prepare meals requiring strict religious observance in the preparation.

Payment Policy

To confirm the reservation we require payment of 30% of the total value of the rate, within seven days of requesting the rooms. The balance must be paid in full 30 days prior to arrival. All international payments are processed via Paypal. Settlement is also accepted by international bank transfer; please advise Reservations once paid to ensure receipt.

Cancellation Policy

As Tierra Patagonia is situated in a remote destination, we have a strict cancellation policy. We strongly recommend guests have a travel insurance policy covering medical care and cancellation due to any reason.

Cancellations made 91 days or more prior to arrival incur no charge.

Cancellations made within 90 days of arrival incur a fee of 20% of the total booking value.

Cancellations made within 60 days of arrival incur a fee of 30% of the total booking value.

Cancellations made within 30 days of arrival incur a fee of 100% of the total booking value.

Child Policy

Tierra Patagonia welcomes children aged ten years and over.

Group Policy

At Tierra Patagonia a group is defined as ten people or five or more rooms travelling together. Special conditions apply to group bookings. Please enquire for more information.

Property Disclaimer and Guest Liability

Limitation of Liability

Tierra Patagonia shall not be liable for any loss of or damage to a guest’s property which is:

Caused or contributed to by the negligence of the guest or a reason of the type listed in the preceding paragraph; or not promptly reported to Tierra Patagonia.

On discovery, Tierra Patagonia shall not be liable for loss of or damage to a guest’s property except when proved to be caused through the negligence or willful misconduct of Tierra Patagonia.

Tierra Patagonia does not accept any liability for loss or damage to a guest’s vehicle unless caused by Tierra Patagonia negligence or willful misconduct.

Guests shall be liable for any loss, damage or personal injury they may cause at Tierra Patagonia.

Tierra Patagonia may engage appropriate transfers operators and other providers to coordinate and provide certain services. The transfer operators and other providers are solely responsible for and liable for providing their respective services. Guests are also subject to specific terms and conditions imposed by other providers.

Property Disclaimer

Tierra Patagonia is set in a natural environment containing fauna and flora that may be dangerous if at close contact. Whilst every effort is made by the staff and management of Tierra Patagonia to ensure the safety of its guests, guests acknowledge as a condition of making their bookings that neither Tierra Patagonia nor any of its staff shall be liable for the death or injury of any of its guests or for any direct, indirect or consequential loss or damage whatsoever (save where caused by the negligence or willful misconduct of Tierra Patagonia) suffered by any of its guests arising out of or in connection with use of the facilities and activities offered by Tierra Patagonia, in particular (but not limited to) these involving wildlife, and the guest, by making a booking, releases Tierra Patagonia and its staff from all or any such liability.

Lost Property

Where items belonging to guests have been found by a member of Tierra Patagonia personnel, and where the owner can be clearly identified, guests will be contacted and any confirmed item returned to them by registered mail. In the event the owner of any found item cannot be identified it will be logged and held in security for a period of three months. If after this period the owner of the lost article has not contacted the property or has otherwise been identified, the article will be disposed of. In the event the lost article may be of tangible benefit, the lost article will be given to a local charity organization after the three month period has lapsed.

Force Majeure

Tierra Patagonia shall not be liable for failure or delay in delivering obligations under the booking contract if the cause of the failure or delay is due to reasons beyond its control. These include, but are not limited to: war or threat of war, civil or political action or disturbance, riot, natural disaster, fire, epidemic, bad weather, terrorist activity (threatened or actual), military activity, governmental or regulatory action, industrial dispute, failure of power or machinery, failure of or interruption in externally provided services and utilities. All bookings are subject to availability, and Tierra Patagonia shall be entitled to refuse any booking on reasonable grounds.